Department: Insights
Reports to: Director of Insights


A Social Media Manager is the champion of audience community experience, creation and growth. A person in this position knows how to ideate, build, implement and manage social media programs across multiple clients in a variety of industries.

Requires in-depth knowledge and understanding of social media platforms and how they can be leveraged in different scenarios, and experience with online monitoring and measurement tools.

Please send a pic of your dog(s) with your resume and cover letter. If you’re not fortunate enough to have a doggo, send a pic of your pet with a dog filter, costume or pose. Don’t have a pet? Bummer…look, we just really want to see cute dog pics. We don’t care how you get them as long as getting them doesn’t violate people, animals or laws.


  • Dogs — You must love them. It’s okay if you love cats, birds, rabbits, etc. too.
  • Excellence — Strives to exceed the standard/status quo delivering exceptional work, holding self and team to higher quality of work.
  • Curiosity — Asks thoughtful questions, seeks to learn more and understand.
  • Leadership — Ability to guide our clients and our peers with your subject matter expertise. Leverage your knowledge and experience to demonstrate MKR’s industry leadership.
  • Ambitious — Doesn’t wait around for opportunities to come. Works effectively with teams to find opportunities, develop and implement.
  • Creative problem solver — There are multiple ways to solve problems.
  • Quick — Can think, develop and implement at “digital” speed.
  • Collaboration — Embraces working with others, through idea sharing and strategic thinking, to develop world class work and solutions.
  • Communication — Strong written and verbal communication skills. Able to communicate information, however complex, in a way that teams and clients understand.


  • Champions the audience community experience with our clients developing authentic communities around brands.
  • Designing and implementing social media strategy and tactics that maintain an audience-first mindset and aligns with client business goals.
  • Find opportunities to keep the rest of the agency current on the latest owned and earned media trends, social media channels and platform updates.


Social Media Management

  • Work across MKR departments to ensure social owned and social earned tactics align with campaign strategies.
  • Social Media monitoring and moderation.
  • Develop and foster social influencer relationships to further promote client brands.
  • Suggest and implement new approaches to achieve client objectives.
  • Stay up-to-date with current technologies and trends in social media – tools, platforms, strategies, tactics and applications
  • Write effective, concise copy for multiple platforms, social networks in a voice and tone reflective of the client brand.


  • Leverages audience, performance, channel and trended insights in the development of content strategies and tactics.
  • Turns data analysis into actionable insights into trends with recommendations for optimizations, pivots to improve clients’ social media efforts – Ad hoc and in ongoing client reporting.
  • Assists in social media listening projects for research and crisis management.
  • Recommends, implements and manages social media metrics and KPIs that best tell the “data story” to clients. Able to set and track goals, forecast outcomes.


  • Bachelor’s Degree
  • 2+ years of professional experience – Agency experience preferred
  • Excellent copywriting and communication skills
  • Expert understanding of social media platforms
  • Experience working with a variety of SMMs tools strongly preferred (Sprout Social, Social Studio, Hubspot, etc.)
  • Independent worker with ability to complete assigned tasks, and manage a complex and fast-paced schedule – Respects deadlines
  • Ability to work remote outside of typical business hours (Some MKR clients require work hours on evenings and weekends)
  • Familiarity with paid social media a plus
  • Experience with SEO and CRM software also a plus, but not required
  • Certifications in the following not required, but they’d go far if you had them:
    • Google Analytics
    • Facebook Marketing Science
    • Facebook Buying and/or Planning
    • Hubspot Inbound Marketing, Social Media Marketing and/or Content Marketing


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance